Domande Frequenti

What is the delivery time for my order?

At Modera Milano, each order is handled with care. To maintain high quality standards while keeping our collections accessible, our items are shipped directly from our trusted partners.

Because of this, delivery times may differ slightly from what you are accustomed to.

Average delivery time:
6–12 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email.

What should I do if I haven’t received my order?

During periods of high demand, deliveries may occasionally take a little longer than expected. We kindly ask for your understanding.

If the estimated delivery period has passed and your order has not yet arrived, please contact us at
support@modera-milano.com
and include your order number. Our team will promptly investigate the status of your shipment.

How can I change or return my order?

If you wish to request a return, please contact our customer service team by email at
support@modera-milano.com

Please include the following information:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for your return

After reviewing your request, we will provide you with the return address and confirmation.

What are the return shipping costs?

Return shipping costs are the responsibility of the customer.
The exact cost depends on the carrier you choose. For current rates, please consult the carrier’s official website.

What are the conditions for returning an item?

You may return your item within 30 days of receiving your order, provided that:

  • the return request is made within the 30-day return period;

  • the item is returned in its original packaging, with all labels and tags attached;

  • the item has not been worn, used, or damaged and remains in resellable condition.

Which payment methods are accepted?

We currently accept payments via PayPal and credit card.